Customer Portal
Enabling customers to access our services at anytime and from anywhere.
Temporary system updates
Please be advised that we are currently working on system improvements to our Customer Portal. During this time, you may experience temporary performance issues. We apologise for any inconvenience this may cause. If you require assistance, please contact our Customer Service Centre on 1300 662 077.
Introducing our Customer Portal
The WaterNSW Customer Portal will drive our transition to digital engagement and self-service, enabling customers to access our services at any time and from anywhere. Part of this vision is also to provide our customers with one place to manage their water related needs.
We encourage you to check back from time-to-time as we continue to release new features in the Customer Portal. The best way to stay up-to-date with upcoming releases to the Customer Portal, is by signing up to receive our monthly E-Newsletter.
Current features
Apply for a BLR bore in our Customer Portal
We are excited to announce that the first stage of our Customer Portal is now live allowing customers to use the portal to apply for a basic landholder rights (BLR) bore. You can also amend your BLR bore approval (i.e. subdivide, surrender or decommission) using the Customer Portal.
Before you begin checklist
We recommend you contact a licensed driller as you are required to provide detailed information about the proposed work.
Once you have done this, you will also need to have the following information available:
- Property address or Lot/DP where the proposed work will be located.
- Proof of identification i.e. drivers licence
- Details of the person/s listed as owner/s in the land title - you will need to provide personal information for each applicant e.g. full legal name as shown on your proof of identification. If you are a lawful occupier, include your lease agreement.
- If you are an organisation or company, we require the details of all individuals authorised to execute documents on behalf of the organisation or company, as well as one contact person.
- Professional service providers or agents will be required to submit documentation of their credentials - for more information, please read our professional service provider fact sheet.
- You will need to select an exact location on a map for the proposed work.
Please note: Any sensitive information, including personal documentation, collected is either securely stored or removed at the completion of the verification process.
More information
Further information
To learn about a basic landholder right, approval conditions and constructing or decommissioning a bore, please visit our basic landholder rights page.
Disclaimer
We accept all forms of major credit card as payment - a merchant fee applies. A merchant fee (0.44% to 1.76%) applies for using credit and debit cards. For the best Customer Portal experience, we recommend using Chrome or Microsoft Edge. We are continuing to work on improvements to enhance your experience with the portal.
Related links
WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more