Nominations open for Customer Advisory Groups

As of 1 July 2025, a new term of office will commence for Customer Advisory Groups (CAG) which includes representation from customers across regulated, unregulated and groundwater water operations as well as public water utilities, industrial and commercial users and environmental water users.

The CAG areas are:

• Barwon-Darling (Barwon/Darling, Mooni, Culgoa, Warrego, Paroo, North-West NSW)
  Border Rivers
• Coastal-Hunter (Hunter, Richmond, Tweed, Brunswick, Clarence River, Macleay, Bellinger, Hastings, Manning, Karuah, Clyde, Moruya, Tuross, Bega, Towamba, Lake Georges)
• Greater Sydney (Georges, Hawkesbury/Nepean, Wollongong, Shoalhaven, Lake Macquarie/Tuggerah (Central Coast), Warragamba, Hacking, Parramatta, Sydney, Fish River)
• Gwydir
• Lachlan
• Macquarie-Cudgegong (Castlereagh, Macquarie/Bogan)
• Murray-Lower Darling (Upper Murray, Murray/Riverina, Lower Darling, Benanee)
• Murrumbidgee (Murrumbidgee, Snowy, Lowbidgee)
• Namoi
• Peel.

Nominations are now being accepted from recognised water user groups and water industry organisations for representation on these key area advisory groups for the 2025-30 term.

WaterNSW Executive Manager Corporate Affairs, Clair Cameron, said WaterNSW is looking for water users who wish to make an important contribution via the CAGs.

“WaterNSW views Customer Advisory Groups are the primary forum for communication and consultation with our customers. They provide an important forum to engage and consult on a local-area basis with a broad cross-section of our customers, on issues relevant to our performance and delivery of services to customers,” Ms Cameron said.

Membership includes representation for WaterNSW customers who are regulated river water users, unregulated river water users, groundwater users, stock and domestic users, environmental water users, industrial and commercial water users, public water utilities, and Aboriginal community representatives and cultural water users.

Ms Cameron recognised the valuable contribution of current Customer Advisory Group members and congratulated the outgoing members for their time and valuable input.

Nominations opened on Monday 3 March and close on Thursday 17 April 2025.

For more information about the nomination process please visit waternsw.com.au/cag or email cag.support@waternsw.com.au