Customer services

At WaterNSW we are committed to providing our customers with the highest level of service and support as efficiently as possible.

Pricing proposal

2025 - 2030

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How can we help you today?

Access the Customer Portal Apply for a BLR bore Trade water Build a bore Pay my bill Check my water account Submit a meter read Contact the Customer Service Centre Apply for a licence to access water Manage my details

Your account

Understand your account and how to pay your water bill.

Customer Portal Accounts and billing Manage your details

Water licensing

Access information on water access licences and approvals.

Basic landholder rights Licences Dealings and trade Approvals Dewatering Advertising and objections Applications and fees

Metering

Find out more information on how non-urban metering impacts you.

Non-urban metering Recording and reporting

Ordering and trading

Find resources, forms and our online water accounting system.

Ordering water Trading water Murrumbidgee IVT

Water pricing

Access yearly water prices and comparison calculators.

Fees and charges Billing calculators

Help and support

Contact our customer service centre for help and assistance.

Customer assistance Customer service charter Feedback and complaints

Local water utilities

Fish River customers

Basic landholders rights

Customer Advisory Groups

Customer Portal

NSW Water Register

iWAS

Drillers Portal

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WaterNSW E-Newsletter

At WaterNSW we have a monthly E-Newsletter for our customers and community to stay informed on all relevant water news.

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WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more