General enquiry
If you contact us with a general enquiry, we may collect your personal or health information. This is so we can record and respond to your query. We may use your personal or health information for purposes related to your enquiry, such as offering you other products and services or improving our services to you or to send you a survey. We will not use your personal or health information for any other purpose unless it is authorised or required by law.
We may need to disclose your personal or health information to our agents, suppliers or contractors in order to answer your query. We will not disclose your personal or health information in other ways unless it is authorised or required by law.
Providing any information to use in voluntary, but if you don’t supply all the information we need, we may not be able to give you a suitable or helpful response.
We will not add your email address or name to any mailing list.
Feedback and complaints
If you submit feedback or lodge a complaint, we may collect your personal or health information. This is so we can record your feedback or complaint, get further details from you if necessary, consider your concerns and reply to you, if requested. We may use your personal or health information for other related purposes, such as improving services to you, offering you other products and services, or to send you a survey. We will not use your personal or health information for any other purpose unless it is authorised or required by law.
We may need to disclose your personal or health information to our agents, suppliers or contractors, or another government agency in order to address your concerns, and improve our services to you. We will not disclose your personal or health information in other ways unless it is authorised or required by law.
Providing information is voluntary, and anonymous feedback or complaints are still considered, but if you don’t supply all the information we need, we may not be able to properly or fully deal with the issues you have raised.
We will not add your email address or name to any mailing list. We may publish aggregated information about feedback on our website, to the extent that it does not identify or cannot be used to identify individual users.
Online forms
There are several forms on our website that can be submitted online.
If you submit a form online, we will collect your personal or health information. This is so we can process your application. We will not use your personal or health information for any other purpose unless it is authorised or required by law.
We may need to disclose your personal or health information to our agents, suppliers or contractors, or another government agency in order to assess and process your application. We will not disclose your personal or health information in other ways unless it is authorised or required by law.
Providing any information is voluntary, but if you do not provide all the information we need, we may not be able to finalise your application.
We will not add your email address or name to any mailing list.
Online portals
If you register for access to one of our online portals, such as Water Application Online (WAO), Water Accounting System (iWAS), WaterInsights and the Customer Portal – Water Market System (WMS), we will collect your personal or health information. This is to enable us to provide you with access to our online services and to receive communications from us about those services. We will not use your personal or health information for any other purpose unless it is authorised or required by law.
We may need to disclose your personal or health information to our agents, suppliers or contractors, or another government agency in order to provide you with those online services. We will not disclose your personal or health information in other ways unless it is authorised or required by law.
Providing any information is voluntary, but if you do not provide all the information we need, we may not be able to provide you with access to our online services.
We will not add your email address or name to any mailing list.
Subscribing to newsletters or other communications
If you wish to receive newsletters or other communications from WaterNSW about our services, we will collect your personal information. This is so we can provide you with those communications. We will not use your personal information for any other purpose unless it is authorised or required by law.
We may need to disclose your personal information to a service provider contracted to distribute an email newsletter or other communications. We will not disclose your personal information in other ways unless it is authorised or required by law.
Providing us with your personal information for this purpose is voluntary, but if you do not provide the information, we cannot send you any newsletters or other communications.
Website analytics
We use analytics systems like Google Analytics and SiteImprove to gather information about visitor activity on our website. This means we keep track of the domains from which people visit our website, the date and time of visits, the pages accessed and documents downloaded, the previous site visited, and the type of browser and operating system you have used. We analyse this data (in an aggregated form) for trends and statistics, in order to improve your experience on our website.
We may publish aggregate information about feedback on this site, to the extent that it does not identify or cannot be used to identify individual users. We will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses.
We may need to disclose the recorded information to relevant authorities where the use of this site raises a suspicion that an offence is being, or has been, committed. We may be required to disclose information and data to relevant law enforcement agencies and to regulatory authorities such as Independent Pricing and Regulatory Tribunal, the Natural Resources Access Regulator or other government agencies and departments.
By visiting our website you acknowledge that you accept and consent to our privacy practices as outlined on this page.
Meta (Facebook) and LinkedIn pixel use
This website uses Meta (Facebook, Instagram) and LinkedIn remarketing pixels to aid in customised, targeted follow-up content. WaterNSW may display interest-based ads to you when you are using Facebook, Instagram and LinkedIn and allow us to personalise our ads based on your interests, demographics, location, and any previous interactions with us.
This website waternsw.com.au, also uses a Meta pixel or LinkedIn Insights tag to follow your actions on our website when you enter the site by clicking on one of our Facebook or LinkedIn ads. The data collected through the Meta pixel and/or LinkedIn Insights tag is saved and processed by each of these platforms in accordance with Meta’s Privacy Policy and LinkedIn's Privacy Policy. Meta and LinkedIn provide us with anonymous, aggregated data reports that help us understand and report on the effectiveness of our advertising on Facebook and/or LinkedIn.
You can change your Facebook Ad Preferences and LinkedIn Ads Settings if you wish to revoke your permission for these services:
Careers
Careers at WaterNSW – Personal Information Collection Notice
How WaterNSW collects and handles your personal information when you enquire or apply for a vacancy.
Purpose of collecting your personal information
When you apply for a role with WaterNSW we collect (via a cloud-based candidate management software) any personal information you voluntarily provide for the purpose of assessing your eligibility and suitability for employment in the position you apply for or other vacancies within WaterNSW that may arise in the future.
Providing us with your personal information is not required by law. However, if you do not disclose any personal information, WaterNSW may be unable to process your application and assess your eligibility and suitability.
We will endeavour to handle your personal information in a responsible manner, in accordance with the Privacy and Personal Information Protection Act 1998 (NSW).
Types of personal information we collect
WaterNSW directly collects any personal information you voluntarily provide through the recruitment process. This may include your:
- Name
- Date of birth
- Contact information such as mobile number, email address and residential address
- Post code
- Citizenship/visa status
- Employment status
- Employment experience
- Educational history and qualifications
Any inclusion and diversity information you voluntarily provide will be used for reporting purposes only. If you decide not to disclose any inclusion and diversity information, the absence of this information will not impact the assessment of your application.
We may occasionally collect or be supplied with health information during recruitment, for example if a candidate indicates that they have a health condition that may affect their ability to perform some aspects of the job.
We may also indirectly collect information via third parties (such as those used to complete background checks), but only after a candidate has been shortlisted for a role and only with your consent.
We will never ask for more personal information than that required for the specific recruitment-related purpose.
Our use and disclosure of your personal information
The personal information you voluntarily provide will be accessible to WaterNSW employees involved in recruitment and used for the assessment of your eligibility and suitability for employment vacancies within WaterNSW.
WaterNSW will not use your personal information for any purpose other than recruitment purposes.
The personal information you voluntarily provide may also be disclosed to third parties engaged by WaterNSW for the purpose of assessing your eligibility and suitability for employment with WaterNSW, or as otherwise authorised or required by law. For example, your personal information may be disclosed to third parties engaged by WaterNSW to conduct identification checks, criminal history and background checks, medical assessments (if applicable), or your nominated referees.
Storage and security of your information
WaterNSW will take reasonable security measures to protect your personal information from loss, unauthorised access, use, modification, disclosure or other misuse. Recruitment records are retained and stored securely in our candidate management platform.
Accessing or correcting your personal information
You can access and correct your personal information at any time by making an application to WaterNSW at Customer Helpdesk or calling the WaterNSW Customer Service Centre on 1300 662 077 between 8am and 5pm, Monday to Friday.
Further information about privacy
If you require further information about WaterNSW's handling of your personal information or have a complaint about WaterNSW's handling of your personal information, you can contact the WaterNSW Privacy Officer.
If you are not satisfied with WaterNSW's response and would like to make a complaint, you can access further information on the IPC website.
Customer Service
Customer Service at WaterNSW – Personal Information Collection Notice
How WaterNSW collects and handles your personal information relevant to your application, approval and or licence.
Purpose of collecting your personal information
WaterNSW collects any personal information you voluntarily provide for the purpose of processing your application, or in connection with the operation of your approval or licence, your online account, your water account, managing your water licence and approvals, your water orders, water metering, customer identification, customer contact and communication, and billing.
Providing us with your personal information is not required by law. However, if you do not provide any personal information, WaterNSW may be unable to process your application, provide effective customer service, and fulfill its functions and responsibilities.
We will endeavour to handle your personal information in a responsible manner, in accordance with the Privacy and Personal Information Protection Act 1998 (NSW).
Types of personal information we collect
WaterNSW collects any personal information you voluntarily provide, which may include your:
- Name
- Signature
- Date of birth
- Contact information such as contact number, email address and residential address
- Identification documents
Our use and disclosure of your personal information
The personal information you provide will be accessible to WaterNSW employees responsible for processing applications, providing customer service in relation to customer accounts, billing, approvals, and licence and metering enquiries. We may need to disclose your personal information to our agents, suppliers or contractors, or another government agency in order to process applications and enquiries.
The personal information you provide may also be disclosed to third parties engaged by WaterNSW for research related purposes, or as otherwise authorised or required by law. For example, your personal information may be disclosed to third parties engaged by WaterNSW to conduct customer surveys.
Accessing or correcting your personal information
You can access and correct your personal information at any time by completing the form on the WaterNSW "Manage your details" page, making an application to WaterNSW at Customer Helpdesk or calling the WaterNSW Customer Service Centre on 1300 662 077 between 8 am and 5 pm, Monday to Friday.
Further information about privacy
If you require further information about WaterNSW's handling of your personal information or have a complaint about WaterNSW's handling of your personal information, you can contact the WaterNSW Privacy Officer.
If you are not satisfied with WaterNSW's response and would like to make a complaint, you can access further information on the IPC website.
WaterNSW acknowledges the traditional custodians of the lands and waters on which we work and pay our respects to all elders past, present and emerging. Learn more